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Churnproof takes all your customer feedback from support tickets, calls, conversations, surveys and reviews then helps to increase your customer retention.
First 500 feedback items analyzed for free · No card required
Account Checklist
Churn Risk Assessment
Based on analysis of 847 customer interactions across 12 channels, several critical patterns indicate elevated churn probability in the enterprise segment.
Top Churn Drivers
Onboarding Friction
42% of new users abandon setup
Feature Gap: Reporting
Enterprise clients requesting advanced analytics
Response Time SLA
Average resolution exceeds target by 3.2hrs
Warning signals:
Declining NPS trend (-12pts), support ticket volume up 34%, feature adoption rate below threshold for 3 consecutive months
Immediate Actions
Launch guided onboarding flow for enterprise accounts
Prioritise advanced reporting module in Q2 roadmap
Implement automated SLA breach escalation workflow
Churn Risk Score
Opportunity Score
Churn proof your business.
Turn feedback into action.
Churn Drivers
Tells you what you need to fix and release this month, to stop churn next month.
Feature Requests
Eliminate noise, highlight actual opportunities worth pursuing.
Churnproof Roadmap
Live roadmap to Churn proof your business, prioritised by what's most important to reduce customer churn.
Release Impact
Released something? Churnproof tracks your release notes and shows the impact they've had on sentiment, tickets and churn risk.
Early Risk Radar
Notifies you in real-time of an emerging issue likely to cause churn.
Solutions > Problems
A co-pilot for your team, going beyond understanding customer problems, discovering the right solutions.
The best retention strategy isn't reacting to churn, it's seeing the warning signs before they happen. We're keeping customers healthier, longer, and our team has the data and tools to act with confidence. Churnproof has become essential to how we think about retention – as a predictive function, not a reactive one.
Andrew Roberts · Co-founder, TeamPay
Why teams love Churnproof
Not just insights. Direction.
Churnproof tells you exactly what to do to stop churn, not just a dashboard and charts to drown in.
Make better product decisions
With data-backed priorities and real evidence, not opinions. Churnproof replaces gut feel with confidence and focus your efforts on the highest-impact initiatives.
Easy to use with insights in minutes
Just click to connect your data sources and in minutes you'll see actionable insights on churn drivers and product opportunities.
Support from experts, here to help
You also get the team of experts behind Churnproof, ready and willing to help.
No more guesswork and opinions.
The traditional ways to build a customer feedback loop and run churn analysis just fall short and typically end up being guesswork that is reactive to churn after it happens.
Traditional Ways
- ✗ Lagging indicators like churn reports and NRR
- ✗ Siloed tools and disconnected insights
- ✗ Decisions by anecdotes or loudest voices
- ✗ Actions comes after customers have already left
- ✗ Manual analysis and generic summaries
Churnproof
- ✓ Automated analysis across all feedback
- ✓ All your customer feedback in one central repository
- ✓ Data-backed prioritization
- ✓ Clear direction on what to fix and why
- ✓ Early warning signals before churn happens
Get your first insights in minutes
Less noise, more impact. Focus on what truly matters to your customers and your bottom line.
1. Connect
Plug and play to connect your data sources for continuous analysis or upload an export of your customer feedback.
2. Analyze
Churnproof AI will detect insights, patterns, themes and churn risks. Understand your entire customer base instantly.
3. Act
Get prioritized insights that drive product changes and customer initiatives. Know exactly what to fix first.
What is Churnproof?
Churnproof is an AI-powered customer churn prevention platform designed for SaaS businesses. It aggregates customer feedback from support tickets, phone calls, live chat conversations, NPS surveys, and online reviews into a single repository. Churnproof automatically identifies the top drivers of customer churn and generates a prioritized action plan and roadmap, so product and customer success teams know exactly what to fix first. Churnproof is particularly great for B2B software companies.
Churnproof your business
Get actionable insights in minutes
Connect or upload your calls, conversations, tickets, surveys or reviews and see your first 500 feedback items analysed for free. Upgrade to a paid plan when you're ready to Churnproof your business.
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